Terms and Conditions

Everything you need to know about our terms, policies and procedures.

1. PARTIES

  • — 1.1. These terms and conditions (hereinafter – "Terms") govern the use of services provided by Crownware LTD, a Texas-based company (hereinafter – "Service Provider" or "Crownware LTD.") through its platform and software known as "Ventiq".
  • — 1.2. The Service Provider offers video game enhancement software services (hereinafter – "Services").
  • — 1.3. To use our Services, you must:
    1.3.1. Be of legal adult age in your jurisdiction.
  • — 1.4. These Terms govern the rights and obligations between the customer and the Service Provider, the provision and pricing of Services, payment procedures, liabilities, and other related matters.

2. GENERAL TERMS AND CONDITIONS

  • — 2.1. By accepting these Terms (by ticking the box "I accept the T.O.S & Privacy Policy"), you enter into a binding agreement with Crownware LTD.
  • — 2.2. Crownware LTD. reserves the right to change, amend, or supplement these Terms at any time without notice. It is your responsibility to review changes regularly.
  • — 2.3. By accepting these Terms, the customer confirms they meet the requirement in clause 1.3.
  • — 2.4. It is the customer's responsibility to ensure that use of such Services complies with any applicable video game terms of service.
  • — 2.5. Product status displayed on Ventiq may not reflect real-time conditions due to the dynamic nature of anti-clients. While we strive for accuracy, we do not guarantee the completeness or correctness of displayed status.
  • — 2.6–2.9. Customers must not use Ventiq on virtual/cloud machines, reverse engineer the Service, resell or distribute keys without consent, or purchase from unauthorized third parties. Doing so may lead to immediate termination.

3. SERVICES

  • — 3.1. As outlined in section 1.2, Crownware LTD. provides video game enhancement software services under the brand name "Ventiq".
  • — 3.2. Services are provided only after subscription purchase and account setup.
  • — 3.3. Subscription plans (e.g., weekly or monthly) may change at Crownware LTD.'s discretion.
  • — 3.4. Services expire when the subscription ends. Continued use requires renewal.
  • — 3.5. Services function only with specified games listed in the "Products" section.

4. PAYMENT FOR SERVICES

  • — 4.1. Prices vary by subscription and selected game, shown prior to purchase.
  • — 4.2. Prices and discounts are subject to change and apply only to future purchases.

5. CUSTOMER RIGHTS AND OBLIGATIONS

  • — 5.1. Customers have data rights under the GDPR and can contact us at admin@crownware.org.
  • — 5.2. By accepting these Terms, you waive the right to withdraw from the digital service contract.
  • — 5.3–5.8. Customers must comply with laws, keep credentials secure, avoid actions deemed malicious, and not attempt to bypass hardware locks or resell access without authorization.

6. RIGHTS AND OBLIGATIONS OF SERVICE PROVIDER

  • — 6.1–6.4. Crownware LTD. may modify or terminate any part of the Service at any time, refuse service, or issue refunds at its discretion.
  • — 6.5. We commit to protecting your personal data in line with our Privacy Policy, which may also be updated.
  • — 6.6. Additional rights may apply as per relevant law.

7. LIABILITY

  • — 7.1. Customers assume all risks of using Ventiq, including bans or penalties from game providers.
  • — 7.2–7.6. Crownware LTD. is not responsible for misuse, third-party access due to compromised credentials, or losses resulting from not reading these Terms.

8. NOTICES

  • — 8.1. Notices should be sent via email to admin@crownware.org. General questions may be sent through our support ticket system.
  • — 8.2. Emails are considered valid written communication.

9. MONITORING

  • — 9.1–9.6. By using Ventiq, you consent to monitoring to maintain service integrity, detect threats, and enhance performance. Monitoring complies with our Privacy Policy and may continue briefly after service termination.

10. COPYRIGHT PROTECTION

  • — 10.1. Crownware LTD. complies with 17 U.S.C. § 512 (DMCA) and will act on copyright infringement notifications accordingly.

11. FINAL PROVISIONS

  • — 11.1–11.2. These Terms are governed by the laws of Texas and the United States.

Privacy Policy

This Privacy Policy for Crownware LTD ("Company," "we," "us," or "our") describes how we collect, use, store, and share ("process") your information when you use our services ("Services"). This includes interactions such as:

  • Visiting our website at ventiq.net or using our software
  • Engaging with us through other related activities, including sales, marketing, or events

If you have any questions or concerns, reading this Privacy Policy will help you understand your privacy rights and options. By using our Services, you agree to this Privacy Policy. If you disagree, please refrain from using our Services. If you have any questions, feel free to contact us at admin@crownware.org.

1. What Information Do We Collect?

Personal Information You Disclose

We collect personal information you provide to us, such as when you register for an account, contact us with inquiries, or participate in activities related to our Services. The personal information we collect may include: Email address, Passwords, Usernames, Sensitive Information. We do not process sensitive information.

Payment Data

We may collect payment information necessary for processing purchases, such as credit card numbers and security codes. All payment data is securely stored by Stripe. For Stripe's Privacy Notice, visit: https://stripe.com/privacy.

Automatically Collected Information

We automatically collect certain technical information when you interact with our Services. This may include: IP address, Device and browser characteristics, Operating system, Location, Usage and activity data. We collect this data to ensure the security and operation of our Services and for internal analytics.

2. How Do We Process Your Information?

We process your information to provide, improve, and manage our Services, communicate with you, prevent fraud, and comply with applicable laws. Processing may include: Facilitating account creation and authentication, Delivering personalized advertising and content, Enhancing security and fraud detection, Analyzing the effectiveness of our marketing campaigns.

3. What Legal Bases Do We Rely On to Process Your Information?

We only process personal information when we have a valid legal basis, such as your consent, to comply with legal obligations, or to fulfill a contract. For users in the European Economic Area (EEA) or the United Kingdom (UK), we may rely on: Consent, Legitimate Interests, Legal Obligations, Vital Interests.

4. When and With Whom Do We Share Your Personal Information?

We may share your information with third parties for the following purposes: Service Providers, Advertising and Analytics (e.g., Google Ads, Stripe), Business Transfers. We ensure third parties have appropriate contracts in place to safeguard your data.

5. Is Your Information Transferred Internationally?

Your information may be transferred, stored, and processed in countries outside your own, including Canada, Lithuania, and others. If you are in the EEA or UK, please be aware that local data protection laws may differ.

6. How Long Do We Keep Your Information?

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If no longer needed, we will securely delete or anonymize the data.

7. How Do We Keep Your Information Safe?

We use appropriate technical and organizational measures to protect your information. However, no data transmission or storage method is 100% secure, so we cannot guarantee complete security.

8. Do We Collect Information from Minors?

We do not knowingly collect data from children under 18. If we discover that we have collected such data, we will take steps to delete it. If you believe we have collected data from a minor, please contact us at admin@crownware.org.

9. What Are Your Privacy Rights?

If you are in regions like the EEA, UK, or Canada, you may have rights to access, rectify, or erase your personal information. You also have the right to withdraw consent at any time or object to processing. To exercise your rights, please contact us at admin@crownware.org.

10. Controls for Do-Not-Track Features

Currently, we do not respond to Do-Not-Track (DNT) signals as no uniform standard exists for their implementation. If such a standard emerges, we will update our practices.

11. Do California Residents Have Specific Privacy Rights?

Yes, California residents have the right to request certain information about the personal data we share with third parties for marketing purposes. If you are a California resident, please contact us to make such a request.

12. Do We Make Updates to This Notice?

We may update this Privacy Policy as needed to comply with relevant laws. Any changes will be posted on this page with an updated date.

Refund Policy

1. ONLINE DIGITAL CONTENT SOFTWARE ACCESS

  • — 1.1 Approval by Support Team: All refund requests are subject to approval by our support team.
  • — 1.2 Non-Refundable Without Remaining Subscription Time: Refunds are completely non-discussable if there is no subscription time remaining.
  • — 1.3 Limited to Latest Purchase or License Key: Refunds can only be discussed with our support team regarding your latest purchase or license key.
  • — 1.4 Loss of Withdrawal Right: You agree to lose your right of withdrawal by downloading the software product.
  • — 1.5 Refund Method: Refunds are strictly reversed to the original payment method.
  • — 1.6 Exceptional Refunds: In cases where technical issues prevent the use of the subscription, refunds may be considered at the discretion of our support team.

Cancellation Policy

1. SUBSCRIPTION-BASED SERVICES

  • — 1.1 Once you are billed for a subscription, the payment is final for that billing period. We do not offer prorated refunds for unused time.

Reseller Policy

No Guaranteed Uptime or Longevity

Resold licenses — including lifetime keys — are provided "as-is". We cannot guarantee long-term availability or continued support for any product if the original provider discontinues service, ends development, or revokes access. In such cases, no refunds or replacements will be issued.

Lifetime = Lifetime of the Service

"Lifetime" refers to the lifetime of the product or its provider, not the lifetime of the customer or reseller. If the software becomes obsolete, shut down, or unsupported, the license is considered fulfilled.

No Chargebacks / Refunds

All sales are final. Attempted chargebacks or unauthorized refund claims will result in blacklisting from all future purchases and services.

Resellers Must Communicate Terms

As a reseller, you are required to clearly inform your customers of these conditions. Failing to do so may result in your reseller privileges being revoked.

We Are Not the Developer

We operate only as a distributor or reseller. All warranties, software functionality, or support guarantees lie with the original provider. We are not responsible for technical issues, software bans, or loss of access due to changes made by the provider.

Right to Terminate Reseller Access

We reserve the right to revoke reseller access at any time in the event of abuse, misinformation, or policy violations.